City recognizes Rover Transportation Team with STARS Award

Sep 08, 2015 at 12:04 pm by bryan


A team of Rover employees were recently named STARS award recipients for September 2015. Mayor Shane McFarland recognized Supervisor Lesia McCluskey, Ann Cool, Michelle Kasper, and Bethanne Clayton during the Sept. 3, 2015, meeting of the Murfreesboro City Council with the STARS award for Outstanding Performance in "Succeeding Through Attitudes Reflecting Service Excellence."

In the nomination, the following narrative explanation was provided: "On June 23, 2015, late in the evening, a thunderstorm decimated local hotel leaving the patrons stranded in the wind and rain. Until the Red Cross could get formally organized to help these citizens, a police captain called Rover [the City's transit service] for help in providing shelter and transportation for these patrons.

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Rover Driver Supervisor Lesia McCluskey mobilized two full-time drivers, Ann Cool and Michelle Kasper, as well as Administrative Assistant Bethanne Clayton to meet at the Rover Operations Office on Florence Road and prepare two buses for use in helping the police and Red Cross in assisting these displaced citizens.

The buses were used as shelters until housing at New Vision [Baptist] Church could be secured. This supervisor and drivers worked tirelessly from about 9:45 p.m. to about 12:30 a.m. assisting the police in finding and relocating citizens with adequate shelter for the night. Their example of selflessness, cooperation, and community service exemplifies the excellence with which they provide service to the City on a daily basis as well as in emergency situations."

The STARS Service Excellence program is intended to recognize outstanding employees who embody the city's standards for service excellence and exemplify the city's core service values. The purpose of the STARS award is to recognize and reward those employees who go above and beyond their normal job duties in providing outstanding customer service to internal and external customers.

Congratulations to the Rover Team for being named recipients of the STARS Award for Outstanding Performance.

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