Comcast Extends COVID-19 Response Policies

Apr 28, 2020 at 10:48 am by bryan


As shelter in place continues to be the norm and schools remain closed across the country, Comcast announced it will extend its commitments for Xfinity customers through June 30, 2020 to help ensure students can finish out the school year from home and remain connected to the internet during the COVID-19 crisis (MTSU Semester continues as well as many home school students).

Originally announced on March 13, Comcast made the following commitments that will now be extended into the summer:

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• No Disconnects and Waiving Late Fees: Comcast will not disconnect a customer's Xfinity Internet, Xfinity Mobile, or Xfinity Voice service, and they will waive late fees if the customer contacts Comcast to say they can't pay their bills during this period. They are offering flexible payment options or helping to find other solutions.

• Xfinity WiFi Free for Everyone: Xfinity WiFi hotspots in business and outdoor locations across the country will be available to anyone who needs them for free - including non-Xfinity Internet subscribers. For a map of Xfinity WiFi hotspots, visit www.xfinity.com/wifi.

• Pausing the Data Plan: With so many people working and educating from home, customers can access the internet without thinking about data plans. They are pausing ALL data plans to give all customers unlimited data for no additional charge.

• Internet Essentials: Internet Essentials is the nation's largest and most comprehensive broadband adoption program. They are extending their offer of 60 days of complimentary service for new customers through June 30. Internet Essentials is normally available to all qualified low-income households for $9.95/month. Visit www.internetessentials.com.

"These extended measures will continue to keep Americans safe and ensure that households are equipped for students to learn and stay informed at home as the nation copes with this unprecedented disruption to our daily lives," said Dave Watson, Comcast Cable Chief Executive Officer. "Our services have never been more important, and we're doing everything we can to keep people connected to the internet."

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