Department of Commerce and Insurance warns of SCAMS

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The Tennessee Department of Commerce and Insurance wants to help consumers avoid getting scammed by offering tips on how to navigate air conditioning repair.

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TDCI Consumer Affairs Director Cynthia Wiel said following the manufacturer's recommended maintenance instructions for your air conditioner can help you avoid costly after-hours emergency repair. If repairs are necessary, they encourage Tennesseans to research and find a technician or company with a solid reputation.

TDCI offers the following tips to help consumers avoid air-conditioning repair scams:

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  • Check your air-conditioner's warranty, model system, and maintenance history before authorizing any repairs.
  • Always ask for written estimates and statements.
  • Do not accept quotes for repairs of new units over the phone without first being shown the problem by the technician.
  • Beware of ads with quoted prices and offers that seem too cheap or too good to be true.
  • Get multiple quotes.
  • Be wary if you're told several components need to be replaced at once. In many cases, multiple parts aren't functioning because only one part is broken.
  • Closely supervise the repair process to ensure your technician isn't charging you for something they didn't do.
  • Be on guard if you are told that refrigerant should be added to the air unit every spring. This could be a scam. Any reputable contractor will detect a leak through a pressure test or dye, and will repair the leak. An air conditioning system should never leak refrigerant regularly.
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Tags: 
air conditioner, fraud, HVAC, Murfreesboro, Murfreesboro news, scam
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