State Farm announces Changes - Includes Large Murfreesboro Operations Center

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At least one employee at the State Farm Operations Center in Murfreesboro has tested positive for coronavirus.

State Farm told WGNS NEWS, "We can confirm that an employee who works in our Murfreesboro facility has been diagnosed with the COVID-19. We updated our local employees yesterday evening." The local office also said in a press release, "The case was immediately reported to the local health authorities and State Farm is fully cooperating with local heath authorities' investigation."

At the Murfreesboro State Farm Operation Center on Memorial Blvd at DeJarnette Lane, they have about 1,300 employees, many of whom have already been working from home.

They have closed the facility temporarily to appropriately disinfect and sanitize the Murfreesboro Operations Center according to guidelines established by Health Departments and the Centers for Disease Control and Prevention (CDC).

Monitoring: "All coworkers of this employee who are considered at risk of exposure have been/are being contacted by the local health department and are being monitored for symptoms."

MORE:

As the impacts of COVID-19 intensify, State Farm has made the decision to temporarily alter the company leave policy, retroactive to March 14, 2020. The following are the temporary changes that will be effective until Friday, March 27:

• Employees who are not yet enabled to work from home and are unable to come into the office will be granted paid administrative leave in circumstances where they are caring for their children when schools or places of care are cancelled. As soon as tools are made available, the expectation is that employees in this situation will make every effort to begin working from home.

• In addition, any employee who is awaiting COVID-19 test results, or caring for themselves or household members who have tested positive for COVID-19, will also be granted paid administrative leave.

Both of these changes are retroactive to March 14. Employees can use paid administrative leave without first exhausting their personal time off benefits.

• Employees who are still working in our facilities will receive additional compensation.

• State Farm Claims is working on safety protocols specifically for those who are meeting face-to-face with customers.

Out of an abundance of caution, State Farm is taking additional steps to keep employees safe while continuing to serve customers. The insurer has implemented social distancing in the workplace, continuing frequent deep cleaning and instructing employees who can, to work from home.

Customers can contact State Farm through the following ways:

• Connect with us online, through our mobile app, by phone, or contact your State Farm agent.
• You can make a payment, file a claim, manage your account balance or ask a question.

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