The wait time at driver service centers in Tennessee decreased slightly for the first six months of this year over the same period last year. That means the next time you visit the Murfreesboro office you will be in and out in a jiffy. Well, perhaps we should specify.
According to the Tennessee Department of Safety and Homeland Security, the average wait time from Jan. 1 to June 30 was 31.5 minutes. That is down 2.5 minutes from the same period in 2012. That is news worth repeating… you will be out 2.5-minutes sooner than last year. While the deduction in time does not sound like much, it is actually coming at a time when visitors to the office are increasing. Statewide, customers have increased by nearly 5,000 in the past year.
Commissioner Bill Gibbons said in a news release that reducing wait times is a priority for the department. The department is in the process of installing new equipment and software that is expected to further reduce wait times by even longer than 2.5-minutes. The Driver Services Division also is hiring part-time employees to help the centers at peak hours.