The Better Business Bureau is warning businesses to beware of a new malicious e-mail that pretends to be from the BBB about a complaint filed against your company.
Several businesses across the US including Middle Tennessee have reported receiving suspicious e-mails from a variety of email address, such as risk@bbb.org or service@bbb.org, with the subject line Complaint followed by an eight to nine-digit number. Both BBB Accredited and non-Accredited businesses have been targeted.
The body of the e-mail states, The Better Business Bureau has received the above-referenced complaint from one of your customers regarding their dealings with you. The details of the consumer's concern are included on the reverse. Please review this matter and advise us of your position. As a neutral third party, the Better Business Bureau can help to resolve the matter. Often complaints are a result of misunderstandings a company wants to know about and correct. The email also encourages the recipient to click on a link provided in the email to respond to the complaint. The BBB advises persons in the mid state not to open the email or click on the enclosed link.