WATER DEPARTMENT (Rutherford County): Because of COVID-19 (coronavirus), the community and nation face a unique challenge. To counteract the virus and to protect ratepayers, The Consolidated Utility District is taking measures to limit social contacts while they still strive to offer an exceptional level of customer service every day.
The Consolidated Utility District reports the water supply is safe, and the usage of chlorine plays a vital role in that effort.
From Consolidated Utility District: "With regard to COVID-19, the Centers for Disease Control have noted that chlorine (used by our plant daily) is effective in eliminating the virus through the disinfection process for drinking water supplies. Additionally, the World Health Organization and the Environmental Protection Agency have indicated that COVID-19 has not been discovered in drinking water supplies."
Consolidated Utility Lobby Hours: "At present, we're not closing our lobby to customers. Our customer service representatives are stationed behind glass windows, which provide a useful physical divider."
BULLET POINTS FROM CONSOLIDATED UTILITY DISTRICT (Rutherford County):
>> Hand sanitizers are available in areas throughout the lobby.
>> Sanitary wipes are stationed at our payment kiosk in the lobby.
For the safety of our field employees, we've established these rules...
>> At-risk employees will be asked to work from home, if possible.
>> Remote work environments may be set up for employees as needed.
>> Employees are not to report to work if running a fever.
>> All employees should take extra precautions by standing or sitting at least three feet from other persons; performing frequent hand washing hygiene; and regularly disinfecting work surfaces.
>> Employee meetings/gatherings have been suspended until further notice.
METRO WATER SERVICES (Nashville, TN):
"Metro Water has suspended cut-offs and will waive late fees for March. In addition, customers can request a payment plan for outstanding balances."
