(NASHVILLE) Beginning this coming Monday (6/1/2020), the Tennessee Department of Human Services is implementing new COVID-19 precautions for all visitors entering office lobbies across the state.
The new guidelines include:
- Arriving alone to drop-off or pick-up documents or take part in scheduled in-person appointments.
- Wearing a mask or cloth face covering.
- Answering COVID-19 health screening questions and passing a temperature check.
- Maintaining a distance of 6 feet from others.
- Not experiencing any COVID-19 symptoms.
Since late March, the Tennessee Department of Human Services offices have been open to customers on an appointment-only basis and this policy will continue to be in effect. Additionally, some interview requirements have been temporarily waived for individuals receiving Supplemental Nutrition Assistance Program (SNAP) and Temporary Assistance to Needy Families (TANF) benefits.
Customers filing initial applications and re-certifications are not required to visit an office provided their identity has been verified and all other mandatory verification papers have been completed. These temporary changes to office visit requirements have been necessary during the COVID-19 pandemic, allowing the department to begin implementing modernization of the department's services.
These changes will encourage customers to access assistance online or at lobby kiosks and, over time, reduce the need for office visits.
Commissioner Danielle W. Barnes said, "We are transforming the way the department provides services so that Tennesseans can access the help they need from home or with as little time in the office as necessary. These moves will help make us more efficient and easier to work with and provide a better experience for the families we serve."
These TDHS services are always available online: The Supplemental Nutrition Assistance Program (SNAP) provides nutritional assistance benefits to children and families, the elderly, the disabled, unemployed and working families. Apply for services online www.faonlineapp.dhs.tn.gov/.
