Murfreesboro Medical Clinic’s OBGYN Department First in TN to Be Recognized as a Patient-Centered Specialty Practice by NCQA

Dec 21, 2021 at 06:54 am by WGNS

MURFREESBORO, Tenn. – Murfreesboro Medical Clinic’s (MMC) OBGYN department, which provides the full spectrum in obstetrical and gynecological care to women in Middle Tennessee, has been recognized by the National Committee for Quality Assurance (NCQA) as a Patient-Centered Specialty Practice (PCSP). 

Following an intensive vetting process based on industry-leading best practices, the department was notified that it had achieved this status which recognizes its commitment to continuous quality improvement and a patient-centered approach to care. With this announcement, MMC OBGYN becomes not only the first obstetrical and gynecological practice, but the first specialty practice in the state of Tennessee to earn this prestigious recognition.

“This is a huge accomplishment and one that we are all very proud of,” said Denise Flanagan, MMC’s Chief Operating Officer. “It demonstrates our physicians’ and staff’s commitment to excellence and the patients that we serve.”

Practices that become recognized under Patient-Centered Specialty Practice Recognition have demonstrated commitment to patient-centered care and clinical quality through: streamlined referral processes and care coordination with referring clinicians, timely patient and caregiver-focused care management and continuous clinical quality.

“NCQA Patient-Centered Specialty Practice Recognition distinguishes practices that communicate, collaborate and integrate care in ways that patients want and that improve quality,” said NCQA President Margaret E. O’Kane. “I commend the team at Murfreesboro Medical Clinic Obstetrics and Gynecology for its achievement, and for its commitment to continuous improvement.”

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Earning NCQA Patient-Centered Specialty Practice Recognition shows consumers, private payers and government agencies that the practice has undergone a rigorous review of its capabilities and is committed to sharing information and coordinating care. Recognition also signals to primary care practices that the specialty practice is ready to be an effective partner in caring for patients. 

“The OBGYN department has done an excellent job transforming their practice into a Patient Centered Specialty Practice,” said Collette Thomas, MMC’s Quality Coordinator. “The strain of the pandemic has not made this an easy process. Revising existing workflows and implementing new processes that ensure coordinated care took a great deal of teamwork and collaboration. I’m thrilled to see it all come together.”

“I am very proud of this accomplishment,” added Jason Pollock, M.D. of MMC OBGYN. “In a year as trying as this one, these victories should be celebrated. It is not often you are a part of a group that is the ‘first and only.’ I’d like to thank our Office Manager, Christy Kinslow and our Quality Coordinator, Collette Thomas for their leadership navigating this accreditation process.”

MMC’s OBGYN department joins a distinguished group of fewer than 400 other specialty care practices from across the United States that have also earned PCSP Recognition.

Individuals interested in learning more about the NCQA’s Patient-Centered Specialty Practice Recognition program can do so by visiting the committee’s website

To learn more about MMC’s OBGYN physicians and services, visit the department’s website.

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About NCQA

NCQA is a private, nonprofit organization dedicated to improving health care quality. NCQA accredits and certifies a wide range of health care organizations. It also recognizes clinicians and practices in key areas of performance. NCQA’s Healthcare Effectiveness Data and Information Set (HEDIS®) is the most widely used performance measurement tool in health care. NCQA’s website ( contains information to help consumers, employers and others make more-informed health care choices. NCQA can be found online at, on Twitter @ncqa, on Facebook at and on LinkedIn at

About Murfreesboro Medical Clinic

MMC OBGYN is a part of Murfreesboro Medical Clinic, a multi-specialty, physician-owned medical practice committed to offering patients the best of both primary and specialty care. Visit for more information.


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