NEW YORK, NY (WGNS) - Following a massive network failure that left millions of customers in "SOS mode" earlier this week, Verizon has announced a formal compensation plan and issued a direct apology to those affected.

In a statement released via social media and official channels, the carrier acknowledged that the disruption failed to meet its "standard of excellence." To address the frustration caused by the service gap, Verizon is offering a $20 account credit to impacted customers.

Key Details of the Service Credit

The compensation is designed to provide "relief" rather than a total fix for the inconvenience, with the company noting that the amount typically covers several days of service for the average user.

• How to Redeem: Customers can claim the credit by logging into the MyVerizon app.

  

• Notification: Verizon will send a text message to eligible users once their specific credit is ready to be processed.

• Business Customers: Small and large business account holders will be contacted directly regarding their specific compensation packages.

Restoring Connectivity

While the core network issues have been resolved, some users may still see "No Service" or "SOS" on their devices. Verizon engineers recommend a full device restart—powering the phone completely down and back on—as the fastest way to force a reconnection to the updated network signal.

"This credit isn’t meant to make up for what happened. No credit really can," the company stated. "But it’s a way of acknowledging your time and showing that this matters to us."

Looking Ahead

The outage, which disrupted voice, SMS, and data services across both urban and rural regions, has put the carrier’s reliability under the microscope. Verizon has pledged to work "day and night" to prevent a repeat of Tuesday's technical failure, though the specific root cause of the widespread signal loss has not yet been detailed in full.

PREVIOUSLY REPORTED

NEW YORK, NY (WGNS) — A widespread Verizon wireless outage disrupted service for customers across large portions of the United States on Tuesday, leaving many users unable to place calls, send text messages, or access mobile data.

Reports of service interruptions began rising throughout the day, with customers describing sudden signal loss, dropped connections, and phones switching to emergency-only or “SOS” mode. The outage impacted both urban and rural areas, with reports spanning multiple regions nationwide.

Verizon confirmed it was aware of the problem and said network engineers were working to identify the cause and restore service as quickly as possible. The company did not immediately provide a timeline for full service restoration.

Many customers reported that Wi-Fi-based services, including messaging apps and internet calling, continued to function in some cases. However, traditional cellular services such as voice calls and SMS were widely affected.

The disruption prompted a surge in complaints on outage-tracking platforms and social media as customers sought updates and temporary workarounds. Emergency calling capabilities remained available, though users were encouraged to rely on Wi-Fi where possible until service is fully restored.