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BBB Consumer Guide: How to Spot Scams and Use the Get a Quote Tool

Mar 18, 2026 at 11:11 am by Producer



Protecting your wallet and your identity starts with knowing the Eight Standards of Trust that define a reputable business. James Price from the Better Business Bureau (BBB) joins the show to break down the latest tactics used by scammers—including a surge in fraudulent Department of Motor Vehicles (DMV) texts—and how the BBB’s Scam Tracker provides a real-time defense for the community. Whether you're dealing with "pay-to-play" schemes or identity fishing, understanding these red flags is your first line of defense.

Beyond scam prevention, this episode explores how to simplify your search for reliable service providers using the BBB "Get a Quote" tool. Learn why a business’s response to a quote request or a customer review can tell you more than their marketing ever will. From HVAC repairs to auto body work, discover how to vet contractors effectively and why you should always try to contact customer service before making a purchase.

Key Takeaways:

  • The Eight Standards of Trust: Why the BBB is not a "pay-to-play" organization and how they vet accredited businesses through background checks.

  • Anatomy of a Scam: How to handle "fishing" questions regarding your Social Security number or home address.

  • The DMV Text Scam: A warning about the latest fraudulent messages claiming you have unpaid tolls or license violations.

  • Get a Quote Tool: How to receive bids from multiple accredited businesses simultaneously to save time and ensure quality.

  • The Power of Reviews: Why leaving positive feedback for great service is just as important as reporting a bad experience.