Dealing with Phone Scams, Robotexts, and Online Fraud Prevention with the BBB

Apr 29, 2026 at 11:31 am by Producer



Your phone rings with a local area code, but the voice on the other end is anything but a neighbor. Scammers are evolving with sophisticated tactics like "ghosting" legitimate business numbers and personalizing texts with your name to trick you into engaging. These relentless phishing attempts aren't just annoying; they are calculated efforts to verify active numbers and harvest your personal data for future exploitation.

James Price from the Better Business Bureau joins the program to break down the psychological triggers scammers use—from the high-pressure urgency of "traveling vehicle quotes" to the "too good to be true" allure of 80% discounts. By understanding the mechanics of how these criminals operate, you can protect your identity and your wallet from the most common traps in the digital marketplace.

Key Takeaways:

  • The "Active Number" Trap: Responding to a scam text or answering a suspicious call—even to argue—confirms your number is active, leading to an increase in future spam.

  • Number Ghosting: Scammers often use disconnected or inactive legitimate business and government numbers to bypass spam filters and appear trustworthy.

  • Top Red Flags: Watch for high-pressure deadlines, requests for untraceable payments (gift cards/money orders), and unsolicited "tech support" pop-ups.

  • The BBB "Slow Down" Rule: Taking a beat to verify a business on BBB.org before sharing info can prevent identity theft and financial loss.